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VIC Online Shopping Delayed Delivery - What To Do?

Discussion in 'Australian Consumer Law Forum' started by bentharris, 14 February 2015.

  1. bentharris

    bentharris Member

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    Hi, I am from Melbourne. I purchased some gifts for Valentines Day and the gifts have still not reached me yet. I contacted them and they said sorry we are unable to send you today, you will get them tomorrow. What should Ii do and what can I do with them legally under Australian Consumer Law?
     
  2. John R

    John R Well-Known Member

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    Hi @bentharris,
    1. Which online shop?
    2. Did they provide any delivery guarantee at time of purchase?
    3. What is their shipping/delivery policy?
     
    DennisD likes this.
  3. bentharris

    bentharris Member

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    HI,
    Thanks for prompt reply. I didn't read the policy. They mentioned that there may be delay if product out of stock. We will deliver you soon as soon as we get from the supplier. Well i just checked the policy and i got it. I think there is no way to get them punish for this.
     
  4. John R

    John R Well-Known Member

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    Hi @bentharris
    Yes, online shopping has its pros and cons.
    It's difficult to assist further without knowing the online store and/or its delivery policy. That said, did the website advise that the product was in-stock at time of purchase?
     

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