Later, I discovered that a friend going on the same holiday package had received a 50% discount on the cost of his holiday via an email voucher. I had registered his details on the X-treme website at the same time as his friend, but did not received the same email voucher. Having unexpectedly lost my job, I telephoned X-treme, to ask for the discount to be applied to the balance of my holiday as I feared I may not be able to afford to pay it otherwise and would have to cancel the holiday, and explaining that I was a loyal customer. Thinking that they may obtain further custom from me if they acceded to my wishes, X-treme’s area manager orally agreed to the reduction in price.
The holiday went well, as planned – I had a great time hang-gliding, white-water rafting, abseiling and the like. X-treme then sent their invoice, asking for $2000. I protested vehemently, saying that X-treme should not renege on its earlier promise of the 50% discount on the balance, and saying that I would only pay $1000, as agreed. I then sent a cheque for this amount and X-treme wrote back to say the account had been settled.
X-treme suffered a downturn in business due to the credit crunch. They decided to seek to claim the $1000 from me, arguing that they were not bound to the area manager’s promise as no consideration had been given for it.
The holiday went well, as planned – I had a great time hang-gliding, white-water rafting, abseiling and the like. X-treme then sent their invoice, asking for $2000. I protested vehemently, saying that X-treme should not renege on its earlier promise of the 50% discount on the balance, and saying that I would only pay $1000, as agreed. I then sent a cheque for this amount and X-treme wrote back to say the account had been settled.
X-treme suffered a downturn in business due to the credit crunch. They decided to seek to claim the $1000 from me, arguing that they were not bound to the area manager’s promise as no consideration had been given for it.