Hi there,
I have had an ad on Gumtree and have been going back and forth with a customer for a few months now.
I agreed with the buyer that I would lower the price by $200, even though the item is worth almost 6x what I am selling it for. The buyer asked for my bank account details to transfer the money. Within a few days, I received $800 Into my account.
We had arranged for the buyer to organise for collection this Friday 16/3, when I have just received an email stating that she has simply “changed her mind” and would like her money back.
I have already transferred this money onto my credit card.
Is the buyer entitled to a refund in this situation?
Thanks
I have had an ad on Gumtree and have been going back and forth with a customer for a few months now.
I agreed with the buyer that I would lower the price by $200, even though the item is worth almost 6x what I am selling it for. The buyer asked for my bank account details to transfer the money. Within a few days, I received $800 Into my account.
We had arranged for the buyer to organise for collection this Friday 16/3, when I have just received an email stating that she has simply “changed her mind” and would like her money back.
I have already transferred this money onto my credit card.
Is the buyer entitled to a refund in this situation?
Thanks