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WA Go to AFSA for Disputes with Debt Administrators?

Discussion in 'Debt and Bankruptcy Law Forum' started by DMQC, 29 June 2016.

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  1. DMQC

    DMQC Well-Known Member

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    Hello,

    Just wondering if anyone knows whether AFSA is the place to go for all disputes regarding debt administrators. Essentially, I have an issue with the amount in fees I have been charged by the administrator and, although I could be mistaken, I believe figures were changed on the proposal after I had signed it.

    Thanks :)
     
  2. Rod

    Rod Well-Known Member

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    Do the changed figures have your initials beside them?

    If not, challenge them directly with the administrator.
     
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  3. DMQC

    DMQC Well-Known Member

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    They don't, and they aren't "changed" as in crossed out, rather they are completely different than the figures that were on the forms I signed (I think). The administrator is confident the amounts are correct, but I don't think they would be inclined to admit to changing them. Nonetheless, they don't add up to the fees I was advised in an email thread.

    I called ASIC but they said it's not their area, AFSA are...character building over the phone, so at a loss at who to go to next.

    Thanks for your reply Rod
     
  4. Rod

    Rod Well-Known Member

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    What is the background here?
     
  5. DMQC

    DMQC Well-Known Member

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    Apologies, I will trying give a run-down below -

    1. I engaged a Debt Administrator to create and "administer" my Part IV agreement.
    2. The administrator advised the cost to create and submit the paperwork to AFSA would be $2000.00.
    3. When the Administrator sent me the draft "proposal"/agreement it had their $2000.00 listed as a "debt". I asked about it and they advised once I paid the $2000.00 (which I have) it would be removed, they basically said it was like an "insurance" for them incase I did not pay the fee.
    4. It has been a couple of months since the agreement started, their debt is still listed on the agreement, even though I have paid the $2000.

    Essentially I get the feeling they are trying to pull a "sneaky one" and get paid twice for creating the agreement. O

    But not overly fussed about the issue at hand, I just wanted to know if anyone knew who to complain to :)
     
  6. Rod

    Rod Well-Known Member

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