I signed up to do a master trainer course online in Perth. At the time of signing up, I asked if I needed anything else to complete the course and was told no. When I got to the first assessment, it turns out I needed specialist equipment and mock students, none of which was told to me when I asked the question.
I have now been going through the complaints process trying to get a refund for nearly two months and even going through to the national manager. They have refused to refund my money based on the reason "that's not part of the sign up procedure" despite me asking the question.
The course cost me $5990 as I paid up front to get the discount.
After going through the complaints process I have had no satisfactory response. I was offered a free additional course and free reschedule however these options are not suitable to me as I no longer want to go through the Australian Institute of Fitness after this whole situation.
I chose online training as I have no time to do the course during regular business hours. AIFs response to the resources was I could borrow them from them (I do not have time to get to their offices) However had I known the full resource list to start with when I asked the question I would not have signed up as I knew I would not be able to get into their offices to borrow them and therefore complete my assessments.
I feel they were disingenuous at sign up and now their refusal to refund my money has me very concerned.
In all my email correspondence they have agreed I was not told that information but they stand by their statements that they aren't required to tell me this information.
What are my options now that I have gone through their processes and have not got a satisfactory result?
Regards
I have now been going through the complaints process trying to get a refund for nearly two months and even going through to the national manager. They have refused to refund my money based on the reason "that's not part of the sign up procedure" despite me asking the question.
The course cost me $5990 as I paid up front to get the discount.
After going through the complaints process I have had no satisfactory response. I was offered a free additional course and free reschedule however these options are not suitable to me as I no longer want to go through the Australian Institute of Fitness after this whole situation.
I chose online training as I have no time to do the course during regular business hours. AIFs response to the resources was I could borrow them from them (I do not have time to get to their offices) However had I known the full resource list to start with when I asked the question I would not have signed up as I knew I would not be able to get into their offices to borrow them and therefore complete my assessments.
I feel they were disingenuous at sign up and now their refusal to refund my money has me very concerned.
In all my email correspondence they have agreed I was not told that information but they stand by their statements that they aren't required to tell me this information.
What are my options now that I have gone through their processes and have not got a satisfactory result?
Regards