Hi, I need some advice please. I bought a fridge off a business called Nafys white goods. It sells second hand appliances. It broke within 12 days so I asked them to come and fix it. They said earliest they could come was 4 days later between 7-11am. On the day I got a text at 10.36am saying they can't come till the afternoon. When I asked a time they couldn't give me one. This then caused a heated argument. A few hours later I get a text saying they will be at my house in an hour, I then said ok I will be home in 40 mins, then they replied with " we will actually be there in 20 mins and can't wait around for you" I got very angry then as I had to stop what I was doing an go home. I said there business was useless etc. When the man arrived, I then showed him the fridge and he initiated a conversation saying " I read the messages and we don't tolerate abuse" I said I wasn't abusing use, u were stuffing me around. He then interrupted me and said if your gonna give me attitude I won't fix it and I said excuse me he then repeated it and I raised my voice and said fix my fridge. He then walked out. They now refuse to fix my fridge and want to charge me a call out fee Of $75 for coming to fix the fridge that day which there saying they couldn't fix cause I was very abusive, which they are exaggerating and were just as rude to me. I went to consumer affairs and they still refuse so I want to take them to small claims court. Do I have a case under Australian consumer law? I have all it on text. And there are many others that have broken appliances from them. They have a long list of bad reviews on Facebook. Need to know if i will get my money back plus get them to pay for court fees and also want $150 for food that went off and the 4 days without a fridge? They also had a 30 day policy which they aren't abiding by but also I know as a business they are suppose to sell appliances that stay working for a reasonable amount of time and 12 days isn't a reasonable amount of time. Only thing is they may say I was to abusive to do the job? Can they win by saying this?