Last October, I paid in full for a weekend woodworking course via the company website. I didn't receive an email or receipt or any type of contact, but as the course was not until the end of January, I assumed I would be contacted nearer the time. However, I forgot all about it and never heard from the company.
When I finally remembered this week and called them up, they said they did receive my payment, and has sent me both an acknowledgement at the time via email, and a further email ten days before the course was scheduled. I explained that I had received neither emails. Nothing in the junk folder either. They had marked me down as absent and left it at that.
To confirm the email, I had them send one during the phone call, and it arrived in my in box immediately. They couldn't explain why I didn't receive the others and that everything at their end was perfectly correct.
Since they would not give me a "free" course on an alternative date, I suggested they refund me half what I paid, as I acknowledge that I failed to record the original course dates in my diary and missed the chance to contact them beforehand. However, I maintain that I put the date out of my mind because I booked three months in advance and assumed they would contact me, either by email or phone.
What are my Australian Consumer Law rights here?
When I finally remembered this week and called them up, they said they did receive my payment, and has sent me both an acknowledgement at the time via email, and a further email ten days before the course was scheduled. I explained that I had received neither emails. Nothing in the junk folder either. They had marked me down as absent and left it at that.
To confirm the email, I had them send one during the phone call, and it arrived in my in box immediately. They couldn't explain why I didn't receive the others and that everything at their end was perfectly correct.
Since they would not give me a "free" course on an alternative date, I suggested they refund me half what I paid, as I acknowledge that I failed to record the original course dates in my diary and missed the chance to contact them beforehand. However, I maintain that I put the date out of my mind because I booked three months in advance and assumed they would contact me, either by email or phone.
What are my Australian Consumer Law rights here?
