I am handling my mum's estate and I'm attempting to pay off one of her debts. It was incurred in 2010 and the account I had was issued in 2011. I contacted the creditor (western Power) to get an updated account and they sent me another account dated 2011. I took this to the bank and they refused to pay it due to it being so old and also recommended I didn't pay it until it was updated.
I went back to the creditor and told them I couldn't pay it until they issued an updated account. The woman I spoke to said they couldn't re-issue it as it had been written off. The research I found said I wouldn't have been liable for it because it was over 7 years old...if I hadn't contacted them and acknowledged liability... But they still have not given me an updated account and claim they can't. Additionally the lady I was talking to has stopped replying to my emails, so what should I do?
I went back to the creditor and told them I couldn't pay it until they issued an updated account. The woman I spoke to said they couldn't re-issue it as it had been written off. The research I found said I wouldn't have been liable for it because it was over 7 years old...if I hadn't contacted them and acknowledged liability... But they still have not given me an updated account and claim they can't. Additionally the lady I was talking to has stopped replying to my emails, so what should I do?