I received a parking ticket from Council 6 months ago which I am disputing. Their ticket machine wasn't working and per instructions on it I called their centre. The person on the phone gave me a case # to verify the call 'in case I got a ticket' and advised it had been reported that the machine was broken.
When I submitted the initial dispute with details, Council's response was that a ticket officer confirmed the machine was working, and I should have put in an incorrect # plate, gone to another parking area to pay, parked somewhere else, etc. None of these options are listed on the machine under what to do if it's not working, and the person on the phone made no mention of needing to do this. Council has sent demand letters, and I've now elected to have the matter heard by a magistrate.
Question: is there good grounds that my dispute will be successful?
I've requested the call transcript, have a video of the machine not working (albeit from a couple of weeks prior) and photos of what the machine says to do if its not working. There are no T&C's printed on their tickets.
When I submitted the initial dispute with details, Council's response was that a ticket officer confirmed the machine was working, and I should have put in an incorrect # plate, gone to another parking area to pay, parked somewhere else, etc. None of these options are listed on the machine under what to do if it's not working, and the person on the phone made no mention of needing to do this. Council has sent demand letters, and I've now elected to have the matter heard by a magistrate.
Question: is there good grounds that my dispute will be successful?
I've requested the call transcript, have a video of the machine not working (albeit from a couple of weeks prior) and photos of what the machine says to do if its not working. There are no T&C's printed on their tickets.
