NSW Confidential Mail sent to Business address

Discussion in 'Other/General Law Forum' started by gben, 13 July 2018.

  1. gben

    gben Member

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    Hi there, working in a small business where a customer sent a correspondence to our CEO. The package was marked 'private and confidential' but also included the business name in the address.

    The package was routinely opened by the normal staff member.

    The author complained that it was inappropriate for another person to open the mail; and other people to read the mail intended for a specified individual. The contents are business related and not personal, and the intention of the correspondence was that the personal specified would reply personally. The nature of the correspondence was a complaint against the CEO.

    I've scanned through the Telecommunications Act of 1989
    TELECOMMUNICATIONS AND POSTAL SERVICES (TRANSITIONAL PROVISIONS AND CONSEQUENTIAL AMENDMENTS) ACT 1989No. 63, 1989 - SECT 5
    but I must be too dense - I can't see anything that answers my question.

    What are the conventions/rights/law for correspondence sent to a business address?
     
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