Hello
My enquiry relates to our property being accessed by a Qld Fire ant team conducting treatments in our area.
Whilst we acknowledge they are authorised to enter for the purpose of treating our property, our concern is they intentionally circumvented our locked gates, triggered our security alarms and set off the security cameras, upset the dogs causing excessive barking and caused us some concern about them being on our property whilst we were not present.
Our biggest complaint is they did all this without our knowledge.
They rang us on Friday to arrange a time to enter and we explained we both work away at different times, and we requested they wait until next week when someone would be available at the house.
We advised we would call them back on Monday to arrange a day and time, but they went ahead and entered our property without our knowledge today, Saturday causing the above problems.
Is there anything we can do in this situation. Obviously I will be writing to them but is there anything I can use in my favour.
Thank you.
My enquiry relates to our property being accessed by a Qld Fire ant team conducting treatments in our area.
Whilst we acknowledge they are authorised to enter for the purpose of treating our property, our concern is they intentionally circumvented our locked gates, triggered our security alarms and set off the security cameras, upset the dogs causing excessive barking and caused us some concern about them being on our property whilst we were not present.
Our biggest complaint is they did all this without our knowledge.
They rang us on Friday to arrange a time to enter and we explained we both work away at different times, and we requested they wait until next week when someone would be available at the house.
We advised we would call them back on Monday to arrange a day and time, but they went ahead and entered our property without our knowledge today, Saturday causing the above problems.
Is there anything we can do in this situation. Obviously I will be writing to them but is there anything I can use in my favour.
Thank you.