Last week, I signed up with Bet365 in my name. I then wanted to deposit $50 into the betting account. I did not have my card with me so I used my fiance's card instead, we have joint accounts. To do this, we had to change the name on the Bet365 account from mine to hers. Now Bet365 did not want any ID to take our money from my fiance's account. They sent us an email to verify the Bet365 account. We rang them up and this is where the problem begins. Changing the account from my name to my fiance's name, I did not change the date of birth. My fault, I know but to sort this out, they wanted my fiance's licence emailed to them. We did so and they came back with the date of birth's are different (already explained this to them over the phone previously). They now want a birth certificate and passport. Now our problem is, they didn't want any ID for the first transaction but to give our money back into the same account they first accept the funds from, they want every bit of ID we have to return funds. What do we do as we don't feel comfortable doing so? They now have her licence and bank account details which I thought was 100 points of ID anyway. A quick search on the net shows that this is a big problem for a lot of people with Bet365. Any help is appreciated.