NSW Australian Extended Warranty Purchase.

[greg478]

Hi There,

Can a importer sell extended warranty for their branded product? E.g If we offered 2 years manufactures warranty with your purchase and you wanted an addition 2 years extended warranty for piece of mind can this be bought?

I know Harvey Normans sell this kind of stuff but I am wondering if a manufacture/importer can also offer this direct to the customer?

Your advise would be appreciated.

Many Thanks
Greg

 

[Rob Legat - SBPL]

Yes, but you are still subject to the Australian Consumer Law - particularly with regards to the consumer guarantees.

See here: Warranties

 

[Tim W]

Extended Warranties are often (usually) an insurance product.
"Free Extended Warranties" often (usually) have the premium included
(undisclosed) in the retail price.
These products often come with a complex web of conditions and exceptions
(often in very small print).

Personally, (having been in the motor trade some years before I became a lawyer)
I think they're a con.

 

[greg478]

Yes, but you are still subject to the Australian Consumer Law - particularly with regards to the consumer guarantees.

See here: Warranties

Would we have to put specifics in the terms of the extended warranty? Is this a service you offer in assisting in drawing something up?

Regards

 

[Rob Legat - SBPL]

Extended warranties must absolutely be specific. They often end up being the source of a dispute, and being in the consumer field are something that government regulators may police.

If you make contact through the LawTap link in my signature, we can have a look at the specifics and discuss what you may need.