My niece purchased fabric for a wedding dress. The place in which she purchased the fabric from also recommended her to a dress maker, who they said will pick up the fabric she purchased. She has since picked up this fabric because is not able to do it with their dressmaker and brought the fabric home.
Once looking at fabric, we became aware (as well as consulting a different dressmaker) that the fabric sold was way too much than what was actually needed, as well as the fabrication was not achievable for the dress that my niece wanted and showed the sales lady (showed pictures). They asked my niece why she went ahead with this place she said that they told her that they will give her the fabric at wholesale price, which when looking at the receipt, is clearly wrong, it definitely is not wholesale price.
We feel she has been taken advantage of (due to her lack of knowledge of dressmaking) and deceived into thinking she is getting fabric much cheaper than anywhere else, as well as told she will be able to have the wedding dress of her dreams. We have gone back and asked for a refund and they said they can't do that but chose to only refund one of the fabric pieces and not all. They have also been extremely rude and unreasonable.
What Australian Consumer Law rights do we have, especially with the fact that they said they will give wholesale pricing if she agrees to put photos up on social media (this is what made her go ahead with the purchase)? It is very misleading.
Once looking at fabric, we became aware (as well as consulting a different dressmaker) that the fabric sold was way too much than what was actually needed, as well as the fabrication was not achievable for the dress that my niece wanted and showed the sales lady (showed pictures). They asked my niece why she went ahead with this place she said that they told her that they will give her the fabric at wholesale price, which when looking at the receipt, is clearly wrong, it definitely is not wholesale price.
We feel she has been taken advantage of (due to her lack of knowledge of dressmaking) and deceived into thinking she is getting fabric much cheaper than anywhere else, as well as told she will be able to have the wedding dress of her dreams. We have gone back and asked for a refund and they said they can't do that but chose to only refund one of the fabric pieces and not all. They have also been extremely rude and unreasonable.
What Australian Consumer Law rights do we have, especially with the fact that they said they will give wholesale pricing if she agrees to put photos up on social media (this is what made her go ahead with the purchase)? It is very misleading.
