Hi, am I within my rights as a consumer to refuse payment of a call out fee because the plumber did not proceed to do any work? The plumbing company sent their plumber to look at whether the hot water valve they installed less than a year ago was the one causing problems with my hot water system, and since it was not, I then asked the plumber not to do any work, but he demanded me to pay a call out fee. Am I required to pay the call out fee under Auatralian Consumer Law? I did no book their services, I just called the plumbing company that I'm not getting any hot water and am suspecting that the valve they installed was the cause. They offered to send a plumber but did not fully disclose to me that I will pay a call out fee even if I will not proceed with any work. Your legal help would be great appreciated.