QLD 5 days old samsung galaxy s10 phone screen cracked in my pocket

[Alexalexrandom]

hi,

I paid $1800 for new Samsung galaxy s10 bought on Samsung online store

Phone screen cracked in my jean pocket today

Samsung says it is not covered and i have to pay $350

I find it extremely unfair for an extremely expensive phone to be cracked so easily in my jeans


Can anyone tell me what my options are? Do i have any chance to challenge this with consumers right?

Thanks

 

[Rob Legat - SBPL]

There’s not no ugh information to know what’s actually happened here. If there was something inherently wrong with the phone you might have grounds. However, if the phone was subjected to undue force, such as by sitting down with it at a bad angle, then you probably wouldn’t.

 

[Rod]

I find it extremely unfair for an extremely expensive phone to be cracked so easily in my jeans

I do not find it unfair. Why should companies pay out for the actions of people who use and abuse phones? If they paid out every time people dropped phones and cracked screens phones would cost 2-3 times as much.

And larger screens are easier to crack, more surface to damage.