Hi
My husband and I are residential tenants in NSW and are experiencing serious issues with my property manager.
We have been renting a house in FTC, for the past 3 years and have been renting periodically since November 2018. After approx one year the Real Estate sold out to another crowd and somehow during the transition our lease was misplaced. Up until this time all was fine.
However; the property manager for this new franchise which has took over around 2 years ago, cannot speak or comprehend even basic English.Her strong foreign accent is impossible to comprehend.
She becomes upset when she does not understand what I am saying and then starts going off in another language that I am not familiar with but I did note one very offensive word I recognised in her rant over the phone to me.
We find her to be completely unprofessional and totally incompetent in her job. She has sent out a letter of rental increase last year, which we rejected as it had no date on it and it wasn't signed.After a few weeks she reissued it, compliant with the law. Following that she commenced sending SMS messages saying our rent was late on a few occasions, but this was not true.The rent has never been paid late at any time and she was sent proof that it had been paid timeously.
We recently received a notification of periodic inspection, via email which provided the required 7 days notice.
At the previous inspection I reported an injury which I had just sustained due to a derelict tumble drier being put in a dangerous part of a wall and I cut my head on it. I showed the property manager my sutures. I told her I had the dangerous offending appliance removed from the wall that it was outside in the shed.
She was not concerned at all. When I asked her if she wanted me to put the incident and injury in writing she said, "No you have told to me. I do it" I later found out she never did.
My husband replied to the email requesting a person who was fluent in English conduct this latest routine inspection as we did not want a repeat performance of last years fiasco.
The property manager replied saying it was not her that had conducted the last inspection, which was strange as she gave her name when she phoned from outside the property to say she had arrived.
She is now threatening to give a poor report on our inspection next week, and we would really like to report this woman to whichever body governs real estate property managers conduct as she is not only abusive but ignorant of property law. I don't believe she should even hold a licence.
Any guidance on this would be most gratefully received.
My husband and I are residential tenants in NSW and are experiencing serious issues with my property manager.
We have been renting a house in FTC, for the past 3 years and have been renting periodically since November 2018. After approx one year the Real Estate sold out to another crowd and somehow during the transition our lease was misplaced. Up until this time all was fine.
However; the property manager for this new franchise which has took over around 2 years ago, cannot speak or comprehend even basic English.Her strong foreign accent is impossible to comprehend.
She becomes upset when she does not understand what I am saying and then starts going off in another language that I am not familiar with but I did note one very offensive word I recognised in her rant over the phone to me.
We find her to be completely unprofessional and totally incompetent in her job. She has sent out a letter of rental increase last year, which we rejected as it had no date on it and it wasn't signed.After a few weeks she reissued it, compliant with the law. Following that she commenced sending SMS messages saying our rent was late on a few occasions, but this was not true.The rent has never been paid late at any time and she was sent proof that it had been paid timeously.
We recently received a notification of periodic inspection, via email which provided the required 7 days notice.
At the previous inspection I reported an injury which I had just sustained due to a derelict tumble drier being put in a dangerous part of a wall and I cut my head on it. I showed the property manager my sutures. I told her I had the dangerous offending appliance removed from the wall that it was outside in the shed.
She was not concerned at all. When I asked her if she wanted me to put the incident and injury in writing she said, "No you have told to me. I do it" I later found out she never did.
My husband replied to the email requesting a person who was fluent in English conduct this latest routine inspection as we did not want a repeat performance of last years fiasco.
The property manager replied saying it was not her that had conducted the last inspection, which was strange as she gave her name when she phoned from outside the property to say she had arrived.
She is now threatening to give a poor report on our inspection next week, and we would really like to report this woman to whichever body governs real estate property managers conduct as she is not only abusive but ignorant of property law. I don't believe she should even hold a licence.
Any guidance on this would be most gratefully received.
