Hi there,
I have a small business and have recently been advertising on a wedding advertisement board. Without their advertiser's knowledge, they changed all the advertiser's phone numbers on the advertisements to new numbers, which then diverted to the advertiser's phone number. The computer software recorded these phone conversations and then sent the recorded message to the advertiser, with details of who called, call duration and the actual recording.
The notification of this new system was sent on the day this new system was implemented, no consultation, no opt in, they just did it.
My question is, is it legal under Commercial Law for this company to have recorded these conversations, without getting prior permission from the advertisers? Can this company just change a phone number on my advertisement without my consent?
Is it possible my employee, who had her phone conversation recorded without her knowledge, take any course of action? (The customer that called her, did hear a message stating her conversation could be recorded for training purposes).
I have a small business and have recently been advertising on a wedding advertisement board. Without their advertiser's knowledge, they changed all the advertiser's phone numbers on the advertisements to new numbers, which then diverted to the advertiser's phone number. The computer software recorded these phone conversations and then sent the recorded message to the advertiser, with details of who called, call duration and the actual recording.
The notification of this new system was sent on the day this new system was implemented, no consultation, no opt in, they just did it.
My question is, is it legal under Commercial Law for this company to have recorded these conversations, without getting prior permission from the advertisers? Can this company just change a phone number on my advertisement without my consent?
Is it possible my employee, who had her phone conversation recorded without her knowledge, take any course of action? (The customer that called her, did hear a message stating her conversation could be recorded for training purposes).
