Project Builder Issue

[Patricia]

We are under the impression that the kitchen splash back chosen for our new build had been calculated in the contract price. The builder is now telling us this is not the case.
Stapled to the back of the contract, which is signed, dated and shows the contract number, is the colour selection sheet filled in by the consultant, clearly showing the selected item in question.
The consultant is saying that the selection sheets do not form part of the contract, even with the work order stamp clearly visable.
She is asking us to pay an extra $1675.00 if we plan to go ahead with this item, We do not wish to make any further payment to this company other than the contract price. It has taken almost 12 months to get to lock up stage and there are very clear mistakes in the construction.
Do we have any avenue to take to hold the company responsible for the extra cost ?

 

[Amanda E]

Hi Patricia,
Which state or territory are you located in?

 

[Patricia]

I'm located in Port Stephens NSW

 

[Amanda E]

Have you been firm again with your position? If they're not fulfiling their end of the bargain as was agreed, it might be worthwhile to the NSW Department of Fair Trading? NSW Fair Trading has a home building dispute resolution process (http://www.fairtrading.nsw.gov.au/f...ces/Resolving_issues/Building_complaints.page).

The NSW Master Builders Association also has a Complaints Process if your builder is a member.

 

[Patricia]

Thankyou so much for your help Amanda.
After having a conversation with head office in Sydney, including the mention of Fair trading, the managers decided to pay the extra for the kitchen splash back. So a great outcome for us